Frequently Asked Questions

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All of the home comforts with none of the hassle. Not only do our serviced apartments have more space than hotel rooms, they also have more of the things you need. Serviced apartments also have living space to relax in, with some of our locations offering shared gyms and lounges. So you can continue living the way you live at home, seamlessly.

Serviced apartments come fully-furnished and offer give you the flexibility to come and go as you please, without getting tied into any lengthy, fixed-term contracts. You pay by the day, so  if you book on a flexible rate you’ll be able to cancel or amend your stay up until 24 hours before your arrival. Plus, you won’t be charged any surprise admin fees, or hefty deposits. 

Fixed tenancies usually come with a minimum term, lots of paperwork and large deposits. So they’re great if you know you’ll be in the city for an extended period of time, but it can be difficult to get out of a contract if you need to move early. They’re also less likely to come furnished or with bills included, so you’ll need to bring your own cooking and living essentials with you when you move, and spend hours on the phone with utility providers. So If you’re looking for somewhere to stay in-between rentals, have just relocated to a new city, or are travelling on business, serviced apartments will offer all the flexibility you need.

The cost of stay includes the rent and utilities. It's important that when browsing apartments you've selected your desired dates and indicated any flexibility on move-in/move-out, as rental costs vary based on apartment, seasonal demand, and duration of stay. Contact us to see which dates offer the lowest possible rent at current demand levels, go to your property of interest. 

Yes, all photos are of the actual apartment unless indicated otherwise. For newer or recently redecorated apartments, we may show model photos or photos of a similar apartment, and we'll always highlight this with a note reading, for example, "Sample photos of décor & layout."

We only offer in-person viewings if the apartment you're interested in is vacant, you're booking a stay for 6+ months, the building's rules allow it, and we have the staffing capacity to guide a viewing. We encourage you to view the 3D Tour available on some apartments' detail pages; and unless stated otherwise, an apartment's photos will always show you exactly how it looks.

We have video tours for some of our apartments, and when one is available.

Many apartments have a 3D Tour available, which we encourage you to view. Also, unless stated otherwise, an apartment's photos will always show you exactly how it looks, so you can know what to expect.

No, the rental and other costs associated with a booking aren’t negotiable. We offer a wide variety of homes in order to have options for as many prospective guests as possible. If you’re having trouble finding an apartment that’s right for you, or believe you’re eligible for savings via a discount program, please contact us, as we may be able to direct you to a suitable option.

Most of our apartments are pet friendly, though restrictions do apply based on landlord limitations. Some apartments allow only specific pet breeds and/or sizes, and most buildings require documentation for your pets (e.g., vaccination records) that we'll ask you for before move-in. Whether an apartment allows pets on the apartment detail page; and depending on the apartment, you may be able to add and pay for your pet(s) during the booking process.

We thoroughly clean all apartments between reservations, including cleaning all surfaces, and restocking all supplies, linens, and towels. If you'd like additional cleaning and restocking services during your stay, you can request and pay for them in the Blueground app.

You may be able to pay for your booking in installments, depending on the length of your stay. Bookings of 1-2 months require upfront payment, bookings of 3-6 months can be paid in 2-3 installments, and bookings of 6+ months can be paid in monthly installments. Please note that there's a surcharge when paying in installments. To view possible installment plans for your stay, after selecting your dates on the property detail page, select the option in the pricing summary to pay in installments. If you don't see one, then your selected dates don't qualify for an installment plan.

No, we don't currently offer month-to-month stays, as this would create uncertainty about apartments' availability for other prospective guests. Our guidance is for you to book your stay for as long as you believe you might want to stay. If at any point during an existing stay you wish to extend your stay, please contact us as soon as possible so that we can try to secure the apartment for you. 

However, if another prospective guest has already made a booking for after yours is scheduled to end, then you won't be able to extend your stay at the same apartment. Just as rental prices are influenced by demand and seasonality when bookings are first made, so are extensions. Thus, the rental price for an extension period won't necessarily be identical to what it was for your original stay period.

If you wish to terminate your stay early, please let us know your new desired move-out date as soon as possible. If the duration of your stay up until the new move-out date falls into the price bracket for a shorter stay, then we'll retroactively adjust the rent to factor that in. This may result in you having an additional balance due prior to move-out. For more on our early termination policy, please see the Terms & Conditions for the relevant market.